Located at South Metro Fire Rescue's headquarters, South Metro's Emergency Communications Center (formerly known as MetCom) opened in 2006 and provides fire and medical dispatching services. With a staff of 40 personnel, MetCom is the only civilian communications center in the state of Colorado that operates on 24-hour shifts, covering three shifts.
In addition to dispatching for all of South Metro's district, dispatchers perform emergency dispatch services for multiple volunteer fire agencies including: West Douglas County, Bennett, Byers, Deer Trail, Sable Altura and Strasburg Fire. Total coverage within Adams, Arapahoe and Douglas counties include over 1,778 square miles.
Dispatchers are responsible for receiving and prioritizing emergency and non-emergency telephone calls, dispatching fire and medical resources, performing Emergency Medical Dispatch (EMD) and managing radio communications.
South Metro's Dispatch Center meets and exceeds NFPA 1221 with an average dispatch time of 34 seconds, is the 141st communications center in the world, and is the first in the metro area to receive an Emergency Medical Dispatching Accreditation.
The South Metro Emergency Communications Center also has an Incident Dispatch Team (IDT), which is a team of specially trained dispatchers operating locally. This team was established for rapid deployment to major incidents to facilitate communications, logistics and planning functions during the first operational period. Learn more here.